UPDATE: Just to follow up on this, the Store worked perfectly for me during the day the next day. I feel the need to share it since I worked so hard on this. See comments for the long version of this story. It only takes a few minutes, even if doesn't work. If you're in another country and having this problem, try doing this with your own country's Sims 3 store and Language. I am located in Germany, but I like to read this site in English. I changed my language back to English and everything is still working fine. The short story (RESOLUTION): Using Select Language at the bottom of the page, I changed my language to German. While waiting for the tier 2 rep, I resolved this issue myself. so now I'm waiting again.įeel free to read the following but this problem is not actually resolved. When that didn't help the Rep transferred me to tier 2 again. When I contacted them for the 2nd time, I was told to do a clean boot again. After that, I decided to contact them on my Husband's PC Live Help then asked me to try a clean boot, which didn't help and upset me because I waited 40+ mins to chat to a tier 2 rep. Live Help told me clear my Temp files, which didn't help. The first person didn't help and then escalated me to tier 2. It is set under control panel, internet options, advanced tab.(source) You have your internet settings set not to allow active content to run and, it must be allowed for the store to work.
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